Refund policy

Exchanges 
If you need to exchange a product for a different item, please send us an email at orders@thechefpadshop.com for a returns code and please let us know what item you would like to swap your item(s) for.

If there is any difference in price an invoice will be raised or a refund issued for the difference. 
An exchange will be sent to you standard delivery on receipt of the original item.

Please note for an exchange you will not be charged postage for the delivery of the replacement item(s).

Returns
You can return an item up to 45 days after purchase - return shipping costs will be your responsibility.
If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund but will provide an exchange. This does not affect your statutory rights,

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 45 days after delivery

 

 

Shipping Costs for Exchanging / Returning products
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs from the original despatch are non-refundable. If you choose a refund, only the item price not the original shipping will be refunded.

To return your product, you should mail your product to:

The Chef Pad Shop
c/o 2 Felix road,
Felixstowe
Suffolk
IP11 7JD,
United Kingdom.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We recommend you  should use a trackable shipping service to return your item. We don’t guarantee that we will receive your returned item.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@thechefpadshop.com.